If you are having trouble with VDMX6 or otherwise need to contact us for support, we can be reached by the following means:

Check the forums.

Over the years we have developed an extensive community of users from around the world. Before you reach out to support, ask the forums or search and see if the answer to your question is already there. This helps us to keep an open support network and troubleshoot issues that past, present, and future users may experience. The forums can be found at https://discourse.vidvox.net/

Issues with serial numbers or registering

Issues or questions related to using VDMX

Please keep in mind that the faster we can reproduce whatever problem you're having, the sooner we'll be able to fix it. Describing exactly how to duplicate your problem is usually helpful - if it is easier, feel free to include images or record a short screencast demonstrating your bug and send that to us!

Built in Crash Reporter

If VDMX crashes ("The Application VDMX6 has unexpectedly quit"), just relaunch it: on launch, it checks to see if it can access the internet, and if it can it will automatically send us the crash log your system generated. From this panel you can request an email reply to crash logs submitted if you would like more information about the issue.

Built in Bug Reporter

Open the built in bug reporter window from the Help menu

You can use the Report Bug option from the Help menu to send us information related to any bug in VDMX. These reports include,

  • your system information
  • recent console and crash logs
  • an optional project file to help us recreate the issue
  • an optional description to help us recreate the issue
  • an optional e-mail address so we can follow up with additional questions

Filling out the bug report form

Reporting beach balls / hangs

If VDMX hangs (if it's not responding and you've got the "spinny beachball") please email us a Stack Trace and anything from your VDMX log files.

Stack Trace

The Activity Monitor application can be used to take a Stack Trace:

Using Activity Monitor to take a Stack Trace of VDMX6

Log Files

VDMX log files can be found in the "~/Library/Logs/VDMX6" directory:

Finding VDMX log files

Other issues

For other general questions about using VDMX, please send us an email: support@vidvox.net