How to get help with problems in VDMX.

How can I get help if I have a problem with VDMX5?

If you are having trouble with VDMX5 or otherwise need to contact us for support, we can be reached by the following means:

Check the forums.

Over the years we have developed an extensive community of users from around the world. Before you reach out to support, ask the forums or search and see if the answer to your question is already there. This helps us to keep an open support network and troubleshoot issues that past, present, and future users may experience. The forums can be found at

Issues with serial numbers or registering

  • If VDMX crashes (“The Application VDMX5 has unexpectedly quit”), just relaunch it: on launch, it checks to see if it can access the internet, and if it can it will automatically send us the crash log your system generated. From this panel you can request an email reply to crash logs submitted if you would like more information about the issue.
  • If VDMX hangs (if it’s not responding and you’ve got the “spinny beachball”) please email us a Stack Trace and anything from your Console Logs that happened while VDMX was running.
  • If you’re having any other kind of problem, please file a bug report by choosing “Report Bug” from the “Help” menu.
  • For other general questions about using VDMX, please send us an email:

Please keep in mind that the faster we can reproduce whatever problem you’re having, the sooner we’ll be able to fix it. Describing exactly how to duplicate your problem is usually helpful - if it is easier, feel free to include images or record a short screencast demonstrating your bug and send that to us!